Return Policy

At Liftimo, we want you to be completely satisfied with your purchase. To make the return process clear and straightforward, here are our return guidelines:

1. Eligibility for Full Refund:

   • Items must be returned within 14 days of the delivery date.

   • Products must be unused and in their original packaging.

   • A full refund will be issued, and no restocking fees will apply.

2. Restocking Fee for Non-Eligible Returns:

   • If the item has been used, is not in its original packaging, and is returned within 14-day window, a 25% restocking fee will be deducted from the refund amount.

3. No Returns After 14 Days:

   • Unfortunately, we cannot accept returns or process refunds for items returned after the 14-day period.

4. How to Initiate a Return:

   • Contact our customer support team at sales@liftimo.com to request a return authorization.

   • Once approved, securely pack the item in its original packaging and include all accessories, manuals, and documentation.

   • Ship the item to the address provided by our team.

5. Refund Processing:

   • Refunds will be processed within 5-7 business days after we receive and inspect the returned item.

   • The refund will be issued to the original payment method used for the purchase.

If you have any questions or need assistance, please don’t hesitate to reach out to our customer support team.

 

    Thank you for choosing Liftimo—we’re here to support you every step of the way!